Spa Reservations 425.803.9000
Our Spa Coordinators will assist you in planning services to suit your needs
and interests. We suggest making spa reservations for services at least two
weeks in advance to assure preferred times and accommodate staff
preferences. Spa packages and multiple guests are advised to plan four to
six weeks in advance. At the time of your reservation, please have a credit
card or Gift Certificate/Gift Card number available. All reservations must be accompanied
by a credit card or Gift Certificate/Gift Card.
Cancellation policy
Because spa treatments are reserved especially for you, we require at
least 24 hours advance notice when canceling, changing or rescheduling an
appointment. Multiple guest appointments require at least 72 hours advance
notice when canceling, changing, or rescheduling appointments.
Any cancellations or changes without adequate notice will be charged at
full value to your credit card or Gift Certificate/Gift Card.
Late arrival policy
As a courtesy to our other guests and staff, appointments will be
automatically cancelled ten minutes after scheduled start time and charged
according to cancellation policy. We regret that late arrivals will not receive
extension of scheduled appointments.
Check-in information
Please arrive a minimum of 15 minutes prior to your reservation to complete
treatment medical intake forms and allow ample time to change into spa attire.
Reservation times are the actual treatment commencement time. Valet parking
is available.
Preparation for your spa visit
The spa treatment is your experience; and our first consideration is your
personal comfort and relaxation.
For your comfort, we supply robes and sandals for use during your spa visit.
A locker or locked garment bag is provided for your personal belongings. We
ask that you remove all jewelry prior to any treatment. However, we do
recommend leaving valuables at home. We regret that we cannot be
responsible for the loss or damage of personal articles, including clothing
and accessories.
Our spa environment is one of tranquility and relaxation. We thank you in
advance for turning off all cellular phones and pagers and for leaving your
children at home.
Additional tips to assure you enjoy your spa experience to the fullest:
For your comfort, please wear loose fitting clothing for all pedicure services.
We recommend bringing a pair of flip flops to wear home after your
pedicure service.
We recommend bringing a change of dark clothing to wear home after
a body bronzing service as tanning emulsion may stain clothing.
Undergarments are required for leg and bikini services. We supply
disposable undergarments for your convenience.
A swimsuit is required for all hydrotherapy treatments. The spa does
not supply this item.
Treatment Requirements
The minimum age is 18 years with identification. Guest under 18 years of
age must be accompanied by an adult. Please inform our Spa Coordinator
of any special medical or physical needs, conditions or considerations.
Certain medical conditions may require you to obtain a Physician's written
authorization before treatments and services can be provided. We regret
that we can not perform waxing services on anyone taking Accutane,
Retin-A, or Antibiotics due to the sensitivity these prescriptions cause to the
skin. Please allow 24 hours after waxing services before sunbathing, using
a tanning bed, or swimming. Hair must be at least 1/8 of an inch in length
or three to four weeks growth for waxing services.
Return Policy
We will gladly accept retail merchandise for return or exchange within 7
days of purchase. Merchandise must be in salable condition and
accompanied by a receipt. Gift Certificates/Gift Cards are non-refundable; and
we are not responsible for lost, damaged or stolen Gift Certificates/Gift Cards.
Gratuities
We are committed to providing superior service to our clients. Our prices
do not include gratuity. The staff may accept gratuities solely at your
discretion.
Gift Cards
Spa Gift Cards are a wonderful way to give the gift of health, energy
and beauty to the special people in your life. They are ideal for any occasion,
and may be purchased at the Spa Front Desk, on-line or by phone 425.803.9000.
Spa Parties and Corporate Getaways
We are pleased to offer personalized spa services for wedding parties, anniversaries, corporate packages, and other special events. We would be delighted to customize a spa program to meet your desires. An 18% gratuity charge will be required for group reservations.
